Glitches across Bendigo Bank’s e-banking platform are causing issues for customers, with reports of users unable to access the services on Thursday.
The bank confirmed the issues started at around 9am Thursday morning, with 482 incidents reports recorded by 10.14am, according to Down Detector.
By 10:26am the bank said on its Twitter it was “aware of an issue affecting our e-banking”.
“This is being investigated as the highest priority,’ the post read.
“We apologise for the inconvenience this has caused and will provide an update here once we have further information.
The bank issued a further update roughly an hour later stating the problems were “still” being looked into.
At 3.41pm, the bank was still having trouble.
Users in the Twitter thread reported they were unable to log into their banking app or access money to make purchases.
“Bendigo and Adelaide Bank is aware of degraded performance and availability issues with its online services,” a Bendigo and Adelaide Bank spokesperson told iTnews.
“Payments via credit card and direct debit should remain unaffected. We apologise for any inconvenience our customers may be experiencing.”